Posted by: Korry | February 15, 2012

QOTW: Employees Come First

“If the employees come first, then they’re happy, … A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It’s not one of the enduring Green mysteries of all time, it is just the way it works.”

-Herb Kelleher, Founder and Former CEO of Southwest Airlines

Doesn’t this quote just make a ton of sense?

Happy employees mean happy workers who will probably be much more likely to bend over backwards for the company or to go the extra mile even when not absolutely required. A happy employee puts their heart and soul into their work because they feel a sense of belonging and a common purpose with their company.

Developing that sense of belonging and common purpose is all about culture.

Now you may push back and say, “Well, Korry, this may be true in a service industry like the airlines, but how in the world does it matter for any company that sells a product?”

While that may sound like a reasonable argument, it’s not. Happy employees mean more productive workers. Maybe that means they’re faster or more efficient at putting a product together. Maybe it means fewer sick calls. Maybe it means front line workers who help identify excess waste or process improvements. Maybe it means an employee who is more dedicated to talking up the company’s product than just looking at the “job” as a paycheck.

Whether it’s a service business, a sales business, an internet business or any other type of business: culture matters.

The days of command and control are over. If you manage that way, it’s time to wake up and smell the change that’s in the air. Today, employees are partners, not widgets. They’re teammates. And companies who recognize this fact and make changes to shape their culture in a positive way will win.

As I mentioned yesterday, winning cultures start with an emphasis on communication. They consistently use The Top 5 Effective Communication Techniques.

Tomorrow, I’ll lay out the most important part of building a winning culture.

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Responses

  1. […] you want to build a winning culture? You want to realize the results that come from putting your employees first and really building an amazing team that seems to just run on autopilot like the team […]


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